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Register
Online
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Corporate
Web Site Access Difficulty Survey
You will possibly be asked one or more of
the following questions when you call to report an access or download
problem with our Corporate Web site. Please have this information
ready when you call, it will speed up the execution of your call.
1. Please let us know a few of the date(s) and time(s) you were making your access attempts, that we might be able to investigate our logs and help determine what the issue might be. 2. Were you using a browser, or were you FTP-ing directly into the site? 3. Did you supply (either automatically via browser or manually) an Email address as required by our FTP site? 4. Do you have Passive-Mode FTP enabled? 5. Were you able to get to the site, but were unable to actually download the file, or were you never able to get into the site to begin with? 6. If you were able to get to the site, was there only one file you had difficulty with, or did every file you try to download from our web site cause this error? 7. Have you experienced this error on any other site you visit? 8. Have you always experienced this error on our site, or has this been a recent occurrence? 9. Have you attempted your download since your initial difficulty, and were you successful? 10. Who is your ISP (Internet Service Provider)? 11. From what part of the world are you trying to access our site?
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