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Register
Online
FTP Site Help
| Below are common errors reported by user's trying to download from our FTP site. | |||
| A few things to check first are: | |||
| - Make sure that ftp.minolta-qms.com resolves to the right IP address (161.33.3.3) | |||
| -
If
you are using Internet Explorer and you are behind a firewall make
sure that you have turned on the Passive FTP setting: |
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Tools->Internet
Options->Advanced->Use Passive FTP
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1.
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I cannot get to your site, even though I've tried many times at varying times of day and night. | ||
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--
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Very often a result of heavy network traffic, router problems, or even browser/site configuration problems. Some issues to be considered: -- We use Passive-Mode FTP ... check your settings to ensure Passive-Mode FTP. | ||
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--
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There is a simultaneous-session limit that can be reached, and user is simply encouraged to try back at another time. | ||
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--
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Sometimes, for unexplainable reasons, a user's login to the site will actually spawn multiple sessions, causing the simultaneous-sessions limit to be reached prematurely. Again, user is encouraged to try back at another time. | ||
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--
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Issues may exist with browser (for example, there is a known bug with Internet Explorer 5, which causes interference when trying to access FTP sites, and modifying (via the browser options) how FTP sites are accessed can help). Query the web site or documentation for the browser being used for hints on known issues. | ||
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--
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One thing to consider is whether your site runs some sort of HTTP cache engine or HTTP proxy. When using a cache engine for internal use you may have problems getting to sites on the Internet due to problems with your cache engine. You might have to disable the caching, retry the inaccessible Internet site, and then enable caching again. | ||
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A testing possibility would be whether you have another ISP available to get on the Internet. If you do, trying to reach our site through the separate ISP and see what the results are. | ||
| Call the 877-778-2687 in the USA (select here for other countries) to determine the status of our Corporate Web site. See the attached set of questions for information you may be asked at the time of your call. | |||
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2.
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I am prompted to provide a user login and password. | ||
| Again, usually indicates a protocol or configuration problem on user end, because we have NO restrictions on the Corporate site. As stated before, the FTP site does require user to provide an Email address (either manually via FTP, or automatically through the browser), but this is applicable only if user is trying to download ... it does not affect initial site access or site navigation. | |||
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3.
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I reach your web site, but I never get the full screen of information. | ||
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Network traffic (internal or external to the customer's site). Sometimes the wait for the screen to paint (with slow network traffic) can seem as if the system is not responding at all. | ||
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A key determinant here, is whether or not you are getting time out network error messages ... even so, the issue could be a router, and not our Corporate Web site. The fact that your screen begins to paint at all means that you have reached our Corporate Web site. | ||
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Again, issues may exist with browser (for example, there is a known bug with Internet Explorer 5, which causes interference when trying to access FTP sites, and modifying (via the browser options) how FTP sites are accessed can help). Query the web site or documentation for the browser being used for hints on known issues. | ||
| If
you have tried these suggestions and still cannot access our FTP site
to download, please send email to FTP.help@bpus.konicaminolta.us and let us know which file (filename) you are needing and we will email you a HTTP link to download the file as an alternative method. |
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